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hktdc.com Customer Care Programme

The hktdc.com Customer Care Service team aims to support online and print advertisers so that they can make better use of our online marketplace. The team focuses on educating new advertisers to adapt the functions and usages of My HKTDC, as well as assisting them to build online profiles and showcase their products. Advertisers can quickly take full advantage of our platform to receive enquiries from quality buyers.


Dedicated Customer Care Team

To ensure that our advertisers are well equipped to meet buyers’ online sourcing needs, a dedicated Customer Care Team conducts customer care calls all year round to provide advice, technical support, and profile review service.

  • hktdc.com DIY Training Workshop recruitment
  • Profile review and advice
  • Technical hotline support service
  • Collection of customer feedback

Professional Consultancy Service

The Professional Consultancy Service aims to help advertisers who are eager to improve their online profiles for better marketing performance. During the consultancy period, consultant will interview with advertiser to go through the marketing performance analysis and give professional advice.

Consultancy service scope includes:

Detailed analysis of online profile and marketing performance
Face-to-face interview to go through the analysis and recommend improvement action
Photo shooting and image retouching lab
Follow-up consultation after profile is enhanced
hktdc.com DIY Training Workshop

The hktdc.com DIY Training Workshops are tailor-made for hktdc.com advertisers. They demonstrate how to build your online profile as well as the various functions of the DIY platform, enabling users to enhance competitiveness and capture business opportunities.

  • Adding and modifying company information, uploading photos and certificates, creating showrooms
  • Introducing the importance of third-party authentication
  • Learning the different types of buyer enquiries
  • Identifying quality buyers though “Buyer Reference”
  • Introducing the “Buy-Now” Function of hktdc.com Small Orders
  • Uploading products though “HKTDC Marketplace APP”
  • Enhancing search ranking at hktdc.com and hktdc.com Small Orders
  • Tips and tricks on writing product names and specifications for better rankings
  • Taking high-quality product photos
  • Leveraging cross-platform promotional channels to reach more buyers
  • Reviewing and prioritising buyer enquiries referred by hktdc.com
Enquire for DIY Training Workshop
DIY Video Demonstration

SME Enrichment Workshop

We organize SME Enrichment Workshop with different partners aiming to add value to hktdc.com advertisers’ business operations. The Product Shooting and Image Retouching Workshops co-organized with Nikon and Adobe were very popular and well received by advertisers. The latest workshops with Microsoft and Google also received overwhelming response.

SME Rewards Programme

The hktdc.com SME Rewards Programme encourages existing and new online advertisers to make the best out of the hktdc.com platform by uploading more product photos to capture quality enquiries while earn reward points. Advertisers can redeem various gifts with the accumulated reward points! Please visit www.hktdc.com/SMERewards for more information.

Learn more about programme details

Total Marketing Solutions

Total Marketing Solutions is an all-round initiative that helps advertisers to build brands and launch products in international markets with a series of customised hktdc.com cross-platform activities. Advertisers can enjoy priority of using HKTDC’s effective promotion services, the solution also helps advertisers to:

  • Sharpen product and company image
  • Enhance promotion effectiveness by leveraging various channels
  • Enjoy expert knowledge and dedicated customer service
  • Experience year-round promotion with an integrated marketing platform: trade fairs product magazines, hktdc.com online marketplace, mobile applications and more
Elite Programme

The hktdc.com Elite Programme is a way of highlighting some of our more discerning customers who adopt multiple platforms for export promotion as a total marketing solution. Programme members are able to enjoy a series of special services and activities, and priority in referring to buyers during trade fair seasons.