What is HKTDC Buyer Loyalty Rewards?
The HKTDC Buyer Loyalty Rewards is a rewards programme (hereinafter referred to us ‘the Programme’ for frequent buyers at HKTDC Trade Fairs and on hktdc.com Online Marketplace.
How can I enrol into the Programme?
Online Registration: You will be automatically enrolled into the Programme after submitting 1 enquiry form to our supplier on hktdc.com or placing 1 online order with successful on hktdc.com Small Orders.

Registration at HKTDC Trade Fairs: When you attend any of the business matching meeting / premier business matching session / buyer forum cum speed matching session during Trade Fairs, you will be automatically enrolled into the Programme. You can also register at our Buyer Loyalty Rewards Service Counter during selected Trade Fairs*.

Currently the Programme only accepts enrolment from overseas buyers.

*Please refer to our General Terms & Conditions for details.
How can I advance to higher tiers?
Upon successful enrolment and activation of membership, all buyers will be immediately granted with the Bronze membership. The Programme will start monitoring your sourcing activities at HKTDC trade fairs and on hktdc.com and adjust your membership level accordingly. You can refer to the tag - Membership Types for the qualifications of each tier.
How can I earn reward points?
Rewards points will be awarded for each and every time of your sourcing activity on hktdc.com and visit to HKTDC Trade Fairs:
  • Earn 100 reward points for every valid enquiry from submitted through hktdc.com
  • Earn 200 reward points for every valid request for quotation
  • Earn 200 reward points for every valid enquiry from submitted through HKTDC e-Magazines
  • Earn 400 reward points for every valid online hktdc.com Small Orders with successful payment by PayPal
  • Earn additional 100 reward points for every valid rating of the completed online hktdc.com Small Orders
  • Earn 200 reward points for every valid enquiry from submitted through HKTDC Marketplace App
  • Earn 400 reward points for every enquiry from submitted through HKTDC Marketplace App with QR code scanned
  • Earn 400 reward points for every valid enquiry from submitted through HKTDC e-Magazines in HKTDC Marketplace App
  • Earn 500 reward points for every visit to HKTDC Trade Fairs in Hong Kong
  • Earn 500 reward points for attended a buyer meeting
  • Earn 500 reward points for attended a premier buyer meetings session
  • Earn 1000 reward points for attended a buyer forum as a speaker cum premier buyer meetings session
How can I check my reward point balance?
Buyer Loyalty Rewards Account Summary will be sent to your hktdc.com registered email each month. You can also check your reward point balance by logging in to hktdc.com with your registered email address.
Can I purchase, exchange or transfer the reward points?
Reward Points and prizes cannot be purchased, exchanged for cash, combined with or transferred to other account(s).
I have recently switched companies, will this affect the points accrued in my previous job title?
Yes, you must inform our Rewards Team of the change via buyer-rewards@hktdc.org, so that we can keep track of your points in case your previous email address is deactivated. We will be able to match your old login email to your new login email once you have changed your account details in the app, and transfer your points back to you within 2 weeks.
Is there any validity or maximum limit for the points?
Reward points are subject to expiry for a period of time no shorter than 2 years. Members can earn points at a maximum amount of 5,000 points per month (3,000 for sourcing activity made at hktdc.com or HKTDC Marketplace app and 2,000 for trade fairs activity).
I have not used my email account to make enquiry for two years, is my account or points accrued before still valid?
The membership account which has not recorded any sourcing activity made on hktdc.com for the past 24 successive months will be suspended and closed without notice and points accrued will be forfeited.
I have made a lot of enquiries and visited HKTDC Trade Fair but why does my reward point balance remain the same?
The reward points balance will be updated on the subsequent business day after the submission and verification of each enquiry made/ order placed at hktdc.com and HKTDC Marketplace App. Reward points gained from visiting HKTDC Trade Fairs or attending business matching will be reflected in your account in 4-6 weeks after the end of the Fair.
Do I need to submit any supporting documents with my missing points request?
Yes, please submit the following documents together with your missing points request to buyer-rewards@hktdc.org:

  • Fair visits: Please quote your buyer badge number for checking the visitor record (please ensure you have used the same badge to visit the fair).
  • For buyer meetings: Please quote the company name and visitor name used when signing up for buyer meetings.
  • Enquiries or orders submitted when sourcing on hktdc.com/ HKTDC Marketplace app: Please quote your email address used for making the enquiry
I do not want any reward, how can I withdraw from HKTDC Buyer Loyalty Rewards?
Simply inform and provide us your hktdc.com registered email address via email to buyer-rewards@hktdc.org.
What can I redeem? How can I redeem my reward?
You can redeem the available rewards listed under the tag of Rewards. Simply by logging in to hktdc.com with your registered email address and submit a redemption form to redeem the rewards of your choice.
Can I change my gift redemption preference after receiving confirmation email?
We will send you a confirmation email upon your gift redemption request. Once you confirmed, it is not allowed to change your original preference.
How long does it take to complete the entire redemption procedure, from requesting until receiving?
It will take between 4-6 weeks. You can check the redemption status in your account.
What happened if the reward is lost, damaged or stolen during delivery?
HKTDC is not responsible for lost, damaged or stolen cases of delivered reward.
Data Privacy

All transactions and personal information on this website are safely protected according to our Privacy Policy. We also recommend that you safeguard your password at all times in order to protect your personal information. For more details about our Privacy Policy, please visit http://www.hktdc.com/mis/pps/en/Privacy-Policy-Statement.html